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Frequently Asked Questions
We would love to assist with any questions or concerns! If your question isn't answered below, please reach out to us at hello@shopislandgarden.com.
Order
We totally understand—things happen! Once your order is placed, we begin processing it immediately to ensure it gets to you as quickly as possible, but if you reach out to us right away, we’ll always do our best to accommodate your request whenever possible.
Yes! As soon as your order is placed, we’ll send you a confirmation email with all the details. If you don’t see it right away, check your spam or promotions folder just in case—or feel free to contact us and we’ll happily resend it.
Whether your order is being shipped or picked up or delivered locally, you’ll get updates to your email so you can follow it every step of the way. And if you have any questions at all, we’re always here to help!
Oh no! We're so sorry if there was a mix-up. Please contact us promptly with your order info and we’ll take care of it right away—we want to make it right for you.
Shipping
We offer standard and expedited shipping, both handled with the utmost care. During checkout, you’ll be able to choose the option that best suits your needs.
Shipping rates vary based on your location and selected method. You'll see the final shipping cost at checkout before completing your order, so there are no surprises.
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We know you're excited to receive your pieces, and we are too! Shipping times vary depending on your location and selected shipping method, but most orders are delivered within 3–7 business days. Expedited options are available if you need your pieces a little sooner.
At this time, we only ship within the U.S. as we focus on providing exceptional service to our local clientele—but we’re always growing, so stay tuned!
Once your order ships, you’ll receive an email with a tracking number and link so you can follow its journey from our boutique to your doorstep.
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Returns
We want you to absolutely love everything you take home. For online purchases, if something doesn’t work out, we accept returns shipped back within 7 days of the delivery date, as long as the item is unworn, with tags intact and attached. Returns within
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Ocean Reef Delivery & Pick-Up
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Gift Cards & Store Credit
Yes! We sell both a physical and eGift card. Shop here: Gift Cards
Yes
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